Legal
Privacy Policy
Welcome to our online sanctuary for healing crystals and energy bracelets. We are fully committed to protecting your personal privacy while supporting your spiritual and wellness journey.
This Privacy Policy explains how we collect, use, disclose, safeguard, and process your personal information when you visit our e-commerce store (collectively referred to as the “Site”, “The Store”, “we”, “us”, or “our”), purchase our energy jewelry, or communicate with us through our contact forms and WhatsApp channels.
By accessing or purchasing from our Site, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please discontinue the use of our Services immediately.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked, directly or indirectly, with you.
A. Information You Voluntarily Provide to Us
- Account & Transaction Details: When you create an account or buy our energy bracelets, we collect your name, billing address, shipping address, email address, phone number, and order history.
- Spiritual & Product Intentions: If you voluntarily fill out contact forms or message us regarding your zodiac, chakra, or wellness intentions, we collect that text to provide personalized product recommendations.
- Communication Data: This includes messages sent through our website contact form, customer support emails, and direct text or media shared with us via WhatsApp.
B. Information Collected Automatically
When you navigate our site, certain data is automatically logged by our servers and analytics partners:
- Device Data: IP address, browser type, operating system, referring URLs, and device type.
- E-commerce Interactions: Items added to your cart, shopping behavior, page views, and abandoned cart data.
2. Cookies and Tracking Technologies
Our site uses cookies, pixels (such as the Meta/Facebook Pixel), and Google Analytics to optimize your shopping experience and deliver relevant advertisements.
- Essential Cookies: Necessary for basic store functionalities, such as keeping items in your shopping cart.
- Analytics & Marketing Cookies: Help us understand which crystal bracelets are most popular and allow us to show you tailored updates and promotional deals on social media platforms.
You can manage or disable cookies via your personal browser settings, though doing so may limit certain shopping features on our Site.
3. How We Use Your Information
We use your data strictly to deliver a secure, smooth, and spiritually enriching shopping experience, specifically to:
- Process, pack, and ship your purchased energy bracelets.
- Provide customer service and real-time support via Email and WhatsApp.
- Send you promotional discounts, new crystal drop alerts, and newsletter updates (only if you have opted in).
- Prevent fraudulent transactions and protect our website infrastructure.
- Comply with global tax, e-commerce, and financial auditing legal requirements.
4. How Your Information Is Shared
We do not sell your personal data for monetary gain. To deliver our services, we share necessary details with trusted third-party providers under strict data privacy rules:
- E-Commerce & Infrastructure: Secure web hosting servers and our Shopify platform.
- Payment Processors: Trusted gateways (such as Stripe and PayPal). Your raw credit card details are securely encrypted and never stored on our website servers.
- Shipping Couriers: Global logistics partners (such as USPS, DHL, FedEx, or UPS) to deliver physical packages to your address.
- Communication Platforms: Technical platforms that facilitate email newsletters and WhatsApp Business communication.
5. International Data Transfers
Our store operates globally. Your Personal Information may be transferred to, stored, and processed in countries outside of your home country (including the United States). For visitors from the European Union (EU), European Economic Area (EEA), and the United Kingdom (UK), we ensure all cross-border transfers comply with standard contractual clauses approved by the European Commission to maintain an equivalent level of security.
6. Data Security and Retention
We implement standard Secure Socket Layer (SSL) encryption protocols to protect your personal info during transaction checkouts. We retain your transaction and account data only for as long as necessary to fulfill the purposes outlined in this policy or to satisfy statutory legal, tax, and accounting requirements (typically up to 7 years for financial records).
7. Your Privacy Rights
Depending on your region (such as the EU under GDPR, or US states like California under CCPA/CPRA), you possess specific rights regarding your data:
- The Right to Access & Correct: You can request a copy of your data or ask to fix inaccurate info.
- The Right to Delete: You can request that we permanently wipe your personal details from our active customer databases.
- The Right to Opt-Out: You can opt-out of marketing emails at any time by clicking the “Unsubscribe” link, or contact us to stop behavioral ad tracking.
To exercise any of these rights, please contact us using the methods outlined in the section below.
8. Children's Privacy
Our Site is intended solely for adult consumers and individuals at least 16 years of age. We do not knowingly collect or solicit personal information from children under 16. If we discover that a child under 16 has provided us with personal information, we will delete it immediately.
9. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data rights, or require support regarding your energy bracelet orders, you can reach out to our team directly through the official channels on our website:
- Primary Contact Channel: The dedicated “Contact Us” form located on our website footer.
- Instant Customer Support: Our official WhatsApp Business chat widget integrated into the Site.
Your peace of mind and data safety are vital to us. We will respond to all verifiable email and text privacy inquiries within standard regulatory timeframes.